Privacy Policy
When you use our products and services, you trust us with your information. This Privacy Policy is meant to help you understand what information we collect, how we collect it, why we collect it, and what we do with it. Your privacy matters to us; we hope you read this Privacy Policy carefully.
How this Privacy Policy applies

This Privacy Policy applies to the following properties owned and operated by Holmusk:

  • Websites, including, and the mobile-optimized versions of these websites.
  • Mobile applications ("Apps") on the iPhone, the iPad, and mobile devices operating with the Android OS and other operating systems.
  • All other properties which reference this Privacy Policy in a link or otherwise.

Except where expressly noted, statements in this Privacy Policy that refer to our Websites shall also apply to our Apps and other properties.

Holmusk obtains personal information for business-related purposes only, which may include, but not limited to, designing, developing, selling and deploying health management products and service, providing related support and other services, acquiring information as legally required and providing consultancy or advisory services to operators and other customers within the ambit/scope of health management.

We work to ensure that personal information is accurate, complete and reliable for its intended use. Individuals have the right to review, request updates to, withhold or limit transfer of personal information, as necessary and reasonable[a].

Holmusk protects personal information from loss, misuse, or unauthorized access, disclosure, alteration or destruction. We store personal information, regardless of its form, with security procedures appropriate to the sensitivity of the information. Records which may contain personal information are retained and destroyed by Holmusk in accordance with the company's Record Retention Policy (section 7 of Annexure 'A').

In connection with the tools, products and services provided through our Websites, some of the information you provide may be personal information ("Personal Information"). Depending on the tools, products or service, some of the Personal Information you provide may be personal health information ("Personal Health Information"). Also, some information we collect through such tools, products and services may be non-personal information. You are responsible for ensuring the accuracy of the Personal Information and Personal Health Information you provide to Holmusk. Inaccurate information may affect the information you collect when using such tools, products and services.

Non-Personal Information
We may collect Non-Personal Information about you as follows:
Cookies and Web Beacons

We may collect information through the use of cookies, web beacons, and similar technology. Cookies are pieces of information that a Website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about Website usage, e-mail response and tracking.

A designated service provider, or third-party advertisers or their advertising servers may also place or recognize unique cookies on your device or use similar electronic tools in order to display advertisements that you see on our Website. Information about your visits to, and activity on, our Website, IP address, as well as the number of times you have viewed an advertisement, is used to display on your device screen customized advertisements that may be of particular interest to you. We do not have access to, or control the information collected by, these cookies or similar electronic tools used by these third-party advertisers or their advertising servers. The use and collection of your information by these third-party advertisers and advertising servers is not covered by this Privacy Policy. For information about advertising networks and how to "opt out" of cookies placed by the Network Advertising Initiative's member advertising networks, please contact the third party companies.

Holmusk's designated service provider may assist Holmusk with advertisement display functions for our Websites. For more information about such provider's handling of Non-Personal Information and use practices, including the use of cookies, as well as its instructions on how to "opt out" of having your Website usage information collected or used by such provider, please contact us. When you opt out via this method, you officially opt out of such provider's advertisement display programs for your device's particular Web browser. You need to opt out for each browser, on each device you use to surf the Web. Thus, if you use multiple browsers (e.g., AOL, Netscape, Internet Explorer, Firefox, etc.), you should repeat this procedure with each one. Similarly, if you connect to the Web from multiple devices (e.g., work and home), you need to explicitly opt out from each browser on each device.

Most browsers are set to accept cookies by default. If you prefer, you can set your browser to disable cookies, or to alert you when cookies are sent. The help function on most browsers contains instructions on how to set your browser to notify you before accepting cookies or to disable cookies entirely. Our Websites may also use web analytics services provided by service providers (e.g., Google). Such providers may use cookies to help the Website analyse how users use the Website. The information generated by the cookie on your use of our Website (including your IP address) may be transmitted to and stored by such providers. Such providers may use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators, and providing other services relating to

Website activity and internet usage. Such providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on such provider's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser as described above. However, please note that if you do this you may not be able to use the full functionality of our Website.

Third Party Advertisers (IF applicable)

As mentioned above, sponsors or advertisers on Holmusk Websites may use their own cookies, web beacons or other online tracking technologies in the advertisements served on our Websites, Apps and in emails, special promotions, newsletters or communication we send you. Some advertisers use companies other than Holmusk to serve their advertisement and to monitor users' responses to advertisement, and these companies ("Ad Servers") may also collect Non-Personal Information through the use of cookies or web beacons. In certain situations, information collection may be facilitated by momentarily directing your browser to the Website of an Ad Server or other third party acting on behalf of the sponsor or advertiser before re-directing your browser to its selected destination. This re-direction process may not be apparent to you.

We do not control third party's use of cookies or web beacons, or how they manage the Non-Personal Information they collect. You should not provide Personal Information to such sponsors, advertisers and Ad Servers without your consent. Certain Ad Servers allow you to prevent such third parties from collecting information through the use of cookies. In order to do so, you must opt out of such information collection with each individual site. Currently, you can opt-out of cookies for several Ad Servers by visiting the Network Advertising Initiative gateway opt-out site.

Some of the information gathered from the use of cookies, web beacons and similar technology is described below.

Information from Video

We may collect Non-Personal Information about your interactions with video content (if any) on this Website, such as the type of content viewed and information about your interactions with email messages (e.g., links clicked on and whether the messages were opened or forwarded).

Information on Web pages and Links

We may collect Non-Personal Information on Web pages and advertisements you view from the Website and links within the Website.

URL, Browser Type, Operating Systems and IP Address

Like many other Websites, we may collect Non-Personal Information about our users' utilization, activity and navigation of our Website, Websites of selected sponsors and advertisers, your browser type, IP protocol and operating system.

Third Party Sources
We may collect Non-Personal Information from other sources, such as through vendors and service providers with authorized rights to such information, and from publicly available sources.
Use of Non-Personal Information

The paragraphs described above outline some of our uses of Non-Personal Information. We may also use Non-Personal Information to help us monitor the number of people using our Website and selected sponsors' and advertisers' sites, to provide enhanced functionality on the Website (e.g., user ID and password prompts, navigation aids, and session timers), to help us generate and deliver advertising, marketing and content on Web pages or any of our other properties, to monitor any other Website activity (e.g., user-agent, last URL requested by the user, client-side and server-side clickstream, age restrictions), to monitor how many people open our emails, and for functions related to the foregoing.

We may also use and share Non-Personal Information in the same manner as our use of Personal Information described below and in connection with our business (e.g., our third party contractors, agents and representatives may help us utilize cookies and web beacons, and store/handle Non-Personal Information).

Personal Information

Holmusk collects "Personal Information" when you use certain Holmusk solutions, products and/or services, when you visit our website or download our mobile application.

"Personal Information" means any information that may be used to identify an individual or entity, including but not limited to:

  • Identification data (for example, first and last name, email address, home, postal or other physical address, e-mail address, mobile phone number, telephone number, other contact information, title, birth date, gender, personal interests, other information needed to provide a service you requested)
  • Electronic identification data (for example, IP addresses, cookies phone information, country information and network information)
  • Payment related information
  • Survey results
  • Information about your usage of and interaction with the Holmusk website, mobile applications ("apps"), products and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our websites and/or apps;
  • Solutions, products and/or services ordered and delivered
  • Your user profile including your username and password
  • Correspondence between you and Holmusk
  • Any content that is required by any applicable laws or regulatory authorities
Registration Information
You may share Personal Information with us through newsletters, trade shows, conferences, tools or other services provided by us (and as part of the foregoing). The information you share with us may be changed by you by notifying us or by following the instructions provided to you by Holmusk at registration.
Interactive Tools
We may offer you interactive content, tools and services. In connection with such items, we may collect information, including Personal Information, which you voluntarily share with us. Some of the tools (like certain quizzes) do not retain your Personal Information, while others (like tools offered through Apps) may store your Personal Information.
Market Research

We may offer you an opportunity to respond to market research studies, questionnaires or surveys. In connection with such items, we may collect information, including Personal Information, which you voluntarily share with us. For general market research surveys, studies or questionnaires we will not knowingly accept responses from children.

Some market research surveys, studies and questionnaires may provide remuneration (payment of some kind) to participants such as a gift card for your time. We will notify you upon participation in a survey if it is paid. We are responsible for the surveys which we may introduce to you through our properties. Holmusk is not responsible for unauthorized surveys that are conducted on third party sites. You may be directed by link, banner ad or otherwise from our Website to visit an advertiser's Website that may introduce you to surveys or questionnaires. Holmusk is not affiliated with, nor does it endorse, recommend or guarantee any part of, any services or offerings on such Websites directed from Holmusk's Website. These surveys are not subject to Holmusk's policies and are not related to Holmusk.

Use of Personal Information

Except as described in this Privacy Policy, Holmusk will not use or disclose any Personal Information we collect without your consent or authorization. This limitation, however, does not apply to information that you voluntarily share publicly or information that is otherwise publicly available.

We may disclose and use Personal Information to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or in special cases, such as in response to a physical threat, to prevent or stop actual or potential harm to you, Holmusk, its users, their property, or defend or assert legal rights. In addition, we may use Personal Information to provide you the tools, products and services requested or agreed by you (e.g., newsletters, reports, results, notifications requested or agreed by you); communicate with you on the tools, products and services requested or agreed by you (or their terms) and respond to questions you have about the tools, products and services we provide you; help us design and improve our Website, Apps, tools, business, products and services to better suit your needs and interests; help us diagnose problems with our tools, products and services, and to maintain and administer our Website, Apps and properties properly; enable you to participate in features and offers, such as market research surveys, studies, and questionnaires, polls, sweepstakes, and User Forums; enforce Holmusk's policies and procedures, or enforce any other agreement we have with you; help with billing and collection (if applicable) on services and products requested by you; comply with your instructions, authorization or request; address emergencies or acts of God; as part of a substantial corporate transaction, such as a sale, a merger, consolidation, or asset sale; and for any other purpose disclosed to you at the time we collect your information or pursuant to your consent. We may combine your information with other information.

Personal Information may be provided in connection with the foregoing uses to our affiliates, representatives and personnel, contractors who perform functions on our behalf, and certain strategic partners and third parties.

Holmusk will always protect the confidentiality of your Personal Information pursuant to health and privacy laws.

Correspondence You Send
This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to us in any correspondence (including by email or mail). We retain all information in your correspondence. Information from your correspondence will not be subject to these privacy terms. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email or mail to us.
Anonymised information
We may collect information from you or others on your behalf under this policy and create de-identified information to help us in our business and operations and for purposes permitted under law. De-identified information will never contain Personal Information protected by law. De-identified information may be transferred, disclosed, assigned, leased, licensed, sold and otherwise shared with and by our partners, service providers, advertisers and/or other third parties for purposes permitted under law.
Holmusk is committed to protecting the privacy of children. Neither Holmusk nor any of its services are designed or intended to attract children. We do not collect Personal Information from any person we know is a minor in the eyes of the law. Although not recommended, a parent or guardian, however, may use our Websites for the benefit of a minor. The parent or guardian is solely responsible for providing supervision and care of the use for the benefit of such minor. The parent or guardian assumes full responsibility for ensuring that any information shared is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or tools provided through Holmusk
Accuracy and Security of Personal Information
Any Personal Information you provide to Holmusk is kept on secure servers. Holmusk uses commercially reasonable administrative, technical, personnel, and physical measures (a) to safeguard Personal Information against loss, theft, unauthorized use, disclosure, or modification; and (b) to ensure the integrity of the Personal Information. To help us protect your privacy, you should maintain the secrecy of any logon ID and password required from time to time (if any) which you may have set up in connection with your receipt of our tools, products or services.
Accessing and Updating Your Personal Information
To access, review, rectify, or delete Personal Information collected about you, please contact us. All requests must include the following information: first name, last name, e-mail address, and known location of Personal Information controlled by Holmusk. While we try our best to accommodate your request, we reserve the right to impose certain restrictions and requirements on such access requests, if allowed or required by applicable laws, and not all information is removable.
Transfer of Personal Information to Other Countries
Information under this Privacy Policy may be transferred to various countries around the world that may have varying legal protections than your country. By submitting your information to us, you consent to such transfers. By using and/or participating in our tools, products and services, or providing us with your information, you consent to the collection, transfer, storage, and processing of information to and in the United States.
Links to Third-Party Websites
This Privacy Policy only addresses Holmusk's use and disclosure of your information. Holmusk may provide links to third-party Websites. We do not control third-party sites and are not responsible for any information you may provide while on such sites. We are not liable for their use or misuse of your information. You should read the privacy policies on those Websites before providing any of your information on such sites.
Legal Notice and Disclaimer
Holmusk's tools, products and services (to which this Privacy Policy may be linked or referenced) are provided by Holmusk as a service and convenience to users. References herein to any product, process or service do not constitute or imply endorsement or recommendation by Holmusk, nor does it constitute a formal offer, binding obligation or agreement to provide such product, process or service under any circumstances. While Holmusk makes every effort to present accurate and reliable information on its Website, Apps, and other tools, products and services, Holmusk does not approve or certify such information nor does it guarantee the accuracy, completeness, efficacy, timeliness or correctness of such information. Use of such information is voluntary and reliance on it should only be undertaken after an independent review of its applicability, accuracy, completeness, efficacy and timeliness with regard to a user's specific needs and uses. Holmusk (including its employees and agents) is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to or reliance on the information available through its tools, products, and services which this Privacy Policy is linked or referenced. No approvals, recommendations, endorsements, guarantees or warranties, including, but not limited to, any expressed or implied warranties of merchantability or fitness for any particular use or purpose of tools, products or services provided by Holmusk.
Conditions on Use
By using Holmusk's tools, products, and services which this Privacy Policy is linked or referenced, you agree to the terms and conditions contained in this Privacy Policy, Holmusk's Terms of Use[c], and any other agreement that we might have with you concerning the use herein. If you do not agree to any of these terms and conditions, you should not use such tools, products or services. If you have entered into another agreement with us about the confidentiality of your information, that agreement will control if there is a conflict. You agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of Singapore.
Modifications to this Privacy Policy
Holmusk reserves the right to change this Privacy Policy for any reason at any time without notice to you other than by posting revisions accessible to you and on our Website. Such changes will be effective upon posting. You should check our Website frequently to see the current Privacy Policy that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or policies regarding our privacy practices and the terms and conditions that govern the use of this Website.
Questions Regarding this Privacy Policy
If you have questions regarding this Privacy Policy, please contact us at: or
71 Ayer Rajah Crescent
#06-07/08/09, Singapore 139951
+(65) 6250 4233
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